Guest Relations Specialist Flexible Hours Premium Spirits

QUAICH PTE. LTD.

Singapore

On-site

SGD 22,000 - 36,000

Full time

5 days ago

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Benefits offered by this job

Annual Leave

Medical & Hospitalisation Leave

Maternity/Paternity Leave

Compassionate Leave

Marriage Leave

Medical & Dental Benefits

Insurance Coverage

Job summary

TSH Corporation Limited is expanding its premium hospitality portfolio and inviting passionate individuals to join our guest services team. This role focuses on reservations, guest interaction, and delivering personalised experiences across our venues.

Ideal candidates will have at least 1 year in hospitality, strong communication, and a friendly, proactive approach. The position may require weekend and public holiday shifts to match guest demand, with opportunities to contribute to guest

Qualifications

1+ year of hospitality or related experience.
Excellent guest relations and communication skills.
Able to work shifts, including weekends and public holidays.
Physically fit to stand long hours.

Responsibilities

Manage reservations through phone and/or email, ensuring reservations are confirmed.
Respond to guest enquiries and/or requests.
Communicate guest information to the team (e.g. special requests, occasions) to personalize guest experience.
Request dining feedback from guests and communicate feedback to the manager.
Welcomes guests by name and brings them to the designated seats.
Ensures each guest gets a fond farewell before they leave.
Assist in building and maintaining a strong guest profile database.
Contribute ideas for operations improvement and guest experience enhancement.
Any other duties may be assigned from time to time.