Guest Experience Lead - Premium Spirits

TWS PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Benefits offered by this job

Annual Leave

Medical & Hospitalisation Leave

Insurance Coverage

Job summary

TSH Corporation Limited, renowned for premium whiskies, cocktails and spirits, seeks a guest-focused reservations specialist in Singapore. You will manage bookings, respond to inquiries, and personalise guest experiences across ourSignature Reserve and related venues.

Ideal candidates have at least 1 year in hospitality, outstanding guest relations, and the ability to work shifts including weekends and public holidays.

Qualifications

• 1+ year experience in hospitality or related field.
• Excellent guest relations and communication skills.
• Outgoing and friendly, with attention to detail.
• Willing to work shifts including weekends/public holidays.
• Physically able to stand for long periods.

Responsibilities

• Manage reservations via phone and email with confirmations.
• Respond to guest enquiries and requests.
• Share guest information with the team to personalise service.
• Request dining feedback and relay to the manager.
• Greet guests by name and guide to seats; bid farewell.
• Maintain a strong guest profile database and update records.
• Suggest ideas to improve operations and guest experience.
• Handle other duties as assigned.

Skills

Guest relations

Communication

Customer service

Shift work

Team player

Job description

TSH Corporation Limited, renowned for premium whiskies, cocktails and spirits, seeks a guest-focused reservations specialist in Singapore. You will manage bookings, respond to inquiries, and personalise guest experiences across ourSignature Reserve and related venues.

Ideal candidates have at least 1 year in hospitality, outstanding guest relations, and the ability to work shifts including weekends and public holidays.