Premium Guest Experience Lead

QUAICH PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Annual Leave

Medical Leave

Maternity Leave

Paternity Leave

Compassionate Leave

Marriage Leave

Medical & Dental

Insurance Coverage

Job summary

TSH Corporation Limited specialises in premium whiskies, cocktails and spirits across its brands, including Signature Reserve. This December, Signature Reserve will collaborate with FOC Restaurant on a Catalan-inspired concept, elevating the hospitality experience within our growing portfolio.

We seek passionate, service‑minded people to join our team and deliver exceptional guest experiences from first contact to post-visit follow-up, build loyalty with regulars and VIPs, and support CRM,

Qualifications

• Guest-facing role in premium hospitality.
• Ability to build relationships with regular guests and VIPs.
• Experience with CRM and guest databases.
• Support marketing campaigns and guest engagement.
• Plan and manage guest events and experiences.
• Gather guest feedback to improve experiences.
• Collaborate with Operations and Marketing to ensure brand consistency.

Responsibilities

• Manage overall guest experience from first contact to post-visit follow-up.
• Maintain relationships with regular guests, VIPs, and key customers.
• Manage guest database and CRM, including preferences and visit history.
• Support marketing campaigns and guest engagement across channels.
• Plan and manage guest events and experiences.
• Collaborate with Operations and Marketing to ensure brand consistency.

Job description

TSH Corporation Limited specialises in premium whiskies, cocktails and spirits across its brands, including Signature Reserve. This December, Signature Reserve will collaborate with FOC Restaurant on a Catalan-inspired concept, elevating the hospitality experience within our growing portfolio.

We seek passionate, service‑minded people to join our team and deliver exceptional guest experiences from first contact to post-visit follow-up, build loyalty with regulars and VIPs, and support CRM,