Guest Relations Manager

TWS Pte. Ltd.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

Maternity, Paternity and Childcare Le

Compassionate Leave

Marriage Leave

Medical & Dental Benefits

Insurance Coverage

Job summary

TSH Corporation Limited specialises in premium whiskies, cocktails and spirits and collaborates with concepts like Quaich Bar and The Whisky Store. The team seeks passionate and service-oriented individuals to join and grow with the expanding hospitality portfolio, including events and collaborations with partners such as FOC Restaurant.

The role focuses on delivering exceptional guest experiences, handling CRM, planing events and supporting marketing initiatives to enhance brand positioning

Qualifications

• Prioritise guest satisfaction and relationship-building.
• Experience with CRM systems and data-driven communications.
• Plan and execute guest events, tastings, dinners and masterclasses.
• Provide exceptional service to regulars, VIPs and key customers.

Responsibilities

• Manage the overall guest experience from first contact to post-visit follow-up.
• Build and maintain relationships with regular guests, VIPs and key customers.
• Manage guest database and CRM incl. visit history and preferences.
• Support marketing campaigns and guest engagement across channels.

Skills

Guest relations

CRM

Event planning

Customer service

Job description

Job Description

TSH Corporation Limited specialises in offering and distributing the epitome of premium whiskies, cocktails and spirits. Our portfolio comprises nine distinctive concepts: Quaich Bar Collector, Quaich Bar Avant-garde, Quaich Bar Wanderlust, The Other Room, Signature Reserve, Capitol Cigar & Whisky Lounge, The Auld Alliance, The Whisky Store and Whisky Journey. This December, Signature Reserve will collaborate with FOC Restaurant on an exciting new concept that brings together the world of whisky and Catalan cuisine, creating yet another distinctive and elevated hospitality experience within our growing portfolio.

As we continue to expand our portfolio and strengthen our presence in the industry, we are seeking passionate, committed and service-oriented individuals to join our team. This is an exciting opportunity for those looking to grow their careers within the premium spirits and hospitality industry and be part of a growing organisation that continues to evolve and introduce new concepts and experiences for its consumers.

General Duties & Responsibilities:

• Manage the overall guest experience and ensure a high level of service from first contact to post-visit follow-up.
• Build and maintain relationships with regular guests, VIPs, and key customers to encourage repeat visits and loyalty.
• Manage guest database and CRM, including guest preferences, visit history and targeted communications.
• Support marketing campaigns and guest engagement, including WhatsApp, EDMs, social media and promotional activities.
• Plan and manage guest events and experiences, such as whisky tastings, dinners, masterclasses and collaborations.
• Gather guest feedback and insights to improve the experience, menu, events and marketing initiatives.
• Work closely with the Operations and Marketing teams to ensure the experience is consistent with the brand positioning.

Staff Benefits:

• Annual Leave
• Medical and Hospitalisation Leave
• Maternity, Paternity and Childcare Leave
• Compassionate Leave
• Marriage Leave
• Medical & Dental Benefits
• Insurance Coverage