Guest Relations Specialist - Casino Hospitality

605 Marina Bay Sands Pte Ltd; Singapore; Vor Ort; SGD 42.000 - 60.000; Vollzeit

Zusammenfassung

Marina Bay Sands in Singapore seeks a customer-focused professional to assist casino guests during their visit. You will deliver attentive service, help with arrangements and engage guests to create memorable experiences.

The role requires diploma or higher in hospitality or related field, willingness to work varied shifts including nights, and Mandarin plus English proficiency. Experience in sales or customer service is valued.

Qualifikationen

• Education & Certification Diploma or higher qualification in Hospitality, Business, Marketing or any related disciplines.
• Experience Prior experience in Sales or Customer Service role preferred.
• Candidates with no relevant work experience are welcome to apply.
• Other Prerequisites Customer-focused, excellent team player and possess good problem-solving skills.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
• Able to communicate confidently in Mandarin, with at least intermediate proficiency in English, to effectively engage with Mandarin-speaking guests.
• Other Asian dialects or languages will be viewed favorably.
• Must be comfortable working in designated smoking environments as required by the role.
• Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)

Aufgaben

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance with the organization’s guidelines and regulations when carrying out work duties.
• Perform all other ad hoc duties as and when required.

Kenntnisse

Customer service

Sales

Communication

Team player

Ausbildung

Diploma or higher

Tools

Outlook

MS Office

PowerPoint

Excel

Jobbeschreibung

Marina Bay Sands in Singapore seeks a customer-focused professional to assist casino guests during their visit. You will deliver attentive service, help with arrangements and engage guests to create memorable experiences.

The role requires diploma or higher in hospitality or related field, willingness to work varied shifts including nights, and Mandarin plus English proficiency. Experience in sales or customer service is valued.