VIP Call Center Concierge (Mandarin Speaker)

Marina Bay Sands; Singapore; On-site; SGD 29,000 - 47,000; Full time

Job summary

Marina Bay Sands is seeking a proactive Customer Service Associate to greet and assist guests across casino and hospitality touchpoints in Singapore. You will handle inquiries by email and phone, and process reservations for rooms, events and experiences with accuracy and courtesy.

The role requires Mandarin-speaking ability and good English, willingness to work varied shifts, and proficiency with Outlook and MS Office. A Diploma or higher in Hospitality or related field is preferred.

Qualifications

• Excellent communication skills (verbal and written).
• Mandarin-speaking ability with intermediate English proficiency.
• Willingness to work varied shifts including mornings, afternoons, nights and public holidays.
• Proficient with Outlook and MS Office applications.

Responsibilities

• Attend to Patrons’ and stakeholders’ enquiries via email or call, ensuring timely, professional responses.
• Follow up on outstanding enquiries and feedback with Patrons and stakeholders.
• Register Patrons for casino events, promotions and other experiences.
• Assist with creation of casino programs and with redemption of offers.
• Work with Sales, Marketing, VIP Services to meet Patrons’ requirements and maximize guest satisfaction.

Skills

Communication skills

Mandarin speaking

English proficiency

Telephone etiquette

Education

Diploma or higher in Hospitality/Business

Tools

Outlook

MS Office

Job description

Marina Bay Sands is seeking a proactive Customer Service Associate to greet and assist guests across casino and hospitality touchpoints in Singapore. You will handle inquiries by email and phone, and process reservations for rooms, events and experiences with accuracy and courtesy.

The role requires Mandarin-speaking ability and good English, willingness to work varied shifts, and proficiency with Outlook and MS Office. A Diploma or higher in Hospitality or related field is preferred.