Guest Relations Officer cum Cashier

Club Chinois; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Club Chinois is seeking a personable Front of House Associate to welcome guests, manage reservations, and provide attentive service in a fast-paced dining environment.

You will handle POS transactions, assist with menu questions, and maintain a clean reception area while working closely with the service team to ensure a seamless guest experience.

Qualifications

• Prior experience in a similar role is preferred.
• Excellent customer service and communication skills.
• Friendly, positive attitude and team-oriented mindset.
• Service oriented and passionate working in F&B industry.
• Able to work on weekends and public holidays.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome guests and provide a warm first impression.
• Manage guest reservations, seating, waiting lists and enquiries with smooth coordination.
• Handle guest feedback and concerns professionally, escalating to management when needed.
• Perform cashier duties with POS, process payments and issue receipts.
• Assist guests with menu enquiries, takeaway requests and other service matters.
• Maintain a clean, organized front counter and reception area.
• Carry out ad-hoc duties as assigned by the Company.

Skills

Customer service

Communication

Teamwork

Hospitality

POS handling

Job description

Responsibilities

• Welcome and greet guests professionally, provide a warm first impression, and ensure a positive dining experience throughout their visit
• Manage guest reservations, seating arrangements, waiting lists, and enquiries while coordinating with the service team to ensure smooth guest flow
• Handle guest feedback, requests, and concerns professionally, providing appropriate solutions and escalating issues to management when required
• Perform cashier duties including operating the POS system, processing payments accurately through cash, card, and digital payment methods, issuing receipts, maintaining transaction records, and ensuring proper cash handling procedures
• Assist guests with menu enquiries, promotions, takeaway requests, and other service-related matters while delivering attentive and efficient customer service
• Maintain a clean and organized front counter and reception area, ensuring a welcoming environment for all guests
• Any other ad-hoc duties as assigned by the Company

Requirements

• Prior experience in a similar role is preferred
• Excellent customer service and communication skills
• Friendly, positive attitude and team-oriented mindset
• Service oriented and passionate working in F&B industry
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment

WhatsApp 91•••574 for more information