Guest Relations Officer cum Cashier

MCBISTRO PTE. LTD.; Singapore; Sur place; SGD 17 000 - 25 000; Plein temps

Résumé du poste

MCBISTRO PTE. LTD. in Singapore is seeking a friendly front-of-house team member to welcome guests, take reservations, and ensure a positive dining experience from arrival to departure.

You will handle payments at the POS, assist with menu inquiries and takeaway requests, keep the reception area tidy, and collaborate with the service team to deliver efficient, customer‑centred service.

Qualifications

• Excellent customer service and communication skills.
• Friendly, positive attitude and team-oriented mindset.
• Able to work weekends and public holidays.
• Service oriented and passionate working in F&B industry.

Responsabilités

• Greet guests professionally and provide a warm first impression.
• Manage reservations, seating, waiting lists and enquiries with the service team.
• Handle guest feedback and escalate issues to management when required.
• Operate the POS system, process payments, issue receipts and maintain records.
• Assist guests with menu enquiries, takeaway requests and delivery of attentive service.
• Maintain a clean and organized front counter and reception area.
• Perform ad-hoc duties as assigned by the Company.

Connaissances

Customer service

Communication

Teamwork

Weekend availability

Outils

POS system

Description du poste

Responsibilities

• Welcome and greet guests professionally, provide a warm first impression, and ensure a positive dining experience throughout their visit
• Manage guest reservations, seating arrangements, waiting lists, and enquiries while coordinating with the service team to ensure smooth guest flow
• Handle guest feedback, requests, and concerns professionally, providing appropriate solutions and escalating issues to management when required
• Perform cashier duties including operating the POS system, processing payments accurately through cash, card, and digital payment methods, issuing receipts, maintaining transaction records, and ensuring proper cash handling procedures
• Assist guests with menu enquiries, promotions, takeaway requests, and other service-related matters while delivering attentive and efficient customer service
• Maintain a clean and organized front counter and reception area, ensuring a welcoming environment for all guests
• Any other ad-hoc duties as assigned by the Company

Requirements

• Prior experience in a similar role is preferred
• Excellent customer service and communication skills
• Friendly, positive attitude and team-oriented mindset
• Service oriented and passionate working in F&B industry
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment

WhatsApp 91574 for more information