Guest Relations Officer cum Cashier

CHARMING GARDEN (ASIA PACIFIC) PTE. LTD.; Singapore; On-site; SGD 26,000 - 39,000; Full time

Job summary

CHARMING GARDEN (ASIA PACIFIC) PTE. LTD. is seeking a friendly front desk receptionist to greet guests, manage reservations, and coordinate with the service team to ensure a smooth dining experience.

You will handle cashier duties at the POS, process payments, and maintain a clean reception area. Weekend and public holiday availability is required; experience in F&B and a customer-first mindset are essential.

Qualifications

• Previous guest service experience is preferred.
• Excellent customer service and communication skills.
• Friendly, positive attitude and team-oriented.
• Service oriented with F&B exposure.
• Able to work weekends and public holidays.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome and greet guests professionally and manage seating.
• Manage reservations, waiting lists, and inquiries with the service team.
• Handle guest feedback and resolve issues; escalate when needed.
• Operate POS system, process payments, issue receipts, and maintain records.
• Assist guests with menu inquiries, promotions, takeaways, and service matters.
• Keep front counter and reception area clean and welcoming.
• Perform ad-hoc duties as assigned.

Skills

Customer service

Communication

Team player

Adaptability

Tools

POS system

Cash handling

Job description

Responsibilities:

• Welcome and greet guests professionally, provide a warm first impression, and ensure a positive dining experience throughout their visit
• Manage guest reservations, seating arrangements, waiting lists, and enquiries while coordinating with the service team to ensure smooth guest flow
• Handle guest feedback, requests, and concerns professionally, providing appropriate solutions and escalating issues to management when required
• Perform cashier duties including operating the POS system, processing payments accurately through cash, card, and digital payment methods, issuing receipts, maintaining transaction records, and ensuring proper cash handling procedures
• Assist guests with menu enquiries, promotions, takeaway requests, and other service-related matters while delivering attentive and efficient customer service
• Maintain a clean and organized front counter and reception area, ensuring a welcoming environment for all guests
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Prior experience in a similar role is preferred
• Excellent customer service and communication skills
• Friendly, positive attitude and team-oriented mindset
• Service oriented and passionate working in F&B industry
• Able to work on weekends and public holidays
• Ability to work in a fast-paced environment

WhatsApp 91574 for more information