SERVICE CAPTAIN

QUAICH PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Benefits offered by this job

Annual Leave

Medical leave

Maternity leave

Paternity leave

Childcare Leave

Compassionate Leave

Marriage Leave

Medical Benefits

Dental Benefits

Insurance Coverage

Job summary

TSH Corporation Limited seeks passionate, service-oriented individuals to join its premium hospitality team in Singapore. The role focuses on delivering excellent service, coordinating with kitchen and bar, and upholding SOPs and hygiene standards in a fast-paced dining environment.

Candidates should have 2–3 years in F&B service, experience as a senior server or captain, and proficiency with POS systems (Chope).

Qualifications

• Minimum 2–3 years in an F&B service role, with senior server or captain experience preferred.
• Proficiency with POS software and Chope reservation platform.
• Strong communication, problem-solving and customer service skills.
• Ability to lead and motivate junior service staff.
• Ability to work under pressure in a fast-paced environment.
• Attentive, friendly and service-oriented.
• Able to work shifts, including weekends and public holidays.
• Physically fit and able to stand long hours.

Responsibilities

• Deliver excellent service and oversees daily operations in the dining area.
• Coordinate with kitchen, bar and service team to ensure smooth operations.
• Handle guest feedback and complaints professionally, escalating issues to the supervisor or manager when necessary.
• Monitor the dining room flow, coordinate table turns, and ensure all stations are fully set up before service.
• Delegate tasks to servers and runners, conduct pre-shift briefings, and train junior and/or new staff.
• Ensure team members follow restaurant SOPs, hygiene, and safety standards.
• Support the Supervisor/Manager in maintaining efficient daily operations.
• Help with stock checks, inventory control, and minimizing wastage.
• Assist with opening and closing duties, including cash handling and outlet preparation where required.
• Promote menu items, promotions, and upselling opportunities, when appropriate, to improve sales.
• Perform general food and beverage operational tasks as required (e.g Taking orders, serving, and preparation of food and beverages).
• Ensure the bar area is clean, well-stocked, and efficiently organised.
• Stay attentive to customer needs and respond promptly to requests.
• Maintain a positive attitude and cooperate effectively with team members.
• Suggest improvements to enhance service quality and work processes.
• Any other duties may be assigned from time to time.

Skills

F&B service experience

POS/Chope proficiency

Communication

Team leadership

Work under pressure

Customer service

Shift work

Flexible hours

Stamina

Tools

Chope

POS systems

Job description

TSH Corporation Limited specialises in offering and distributing the epitome of premium whiskies, cocktails and spirits. Our portfolio comprises nine distinctive concepts: Quaich Bar Collector, Quaich Bar Avant-garde, Quaich Bar Wanderlust, The Other Room, Signature Reserve, Capitol Cigar & Whisky Lounge, The Auld Alliance, The Whisky Store and Whisky Journey. This December, Signature Reserve will collaborate with FOC Restaurant on an exciting new concept that brings together the world of whisky and Catalan cuisine, creating yet another distinctive and elevated hospitality experience within our growing portfolio.

As we continue to expand our portfolio and strengthen our presence in the industry, we are seeking passionate, committed and service-oriented individuals to join our team. This is an exciting opportunity for those looking to grow their careers within the premium spirits and hospitality industry and be part of a growing organisation that continues to evolve and introduce new concepts and experiences for its consumers.

General Duties & Responsibilities:

• Deliver excellent service and oversees daily operations in the dining area.

• Coordinate with kitchen, bar and service team to ensure smooth operations.
• Handle guest feedback and complaints professionally, escalating issues to the supervisor or manager when necessary.
• Monitor the dining room flow, coordinate table turns, and ensure all stations are fully set up before service.
• Delegate tasks to servers and runners, conduct pre-shift briefings, and train junior and/or new staff.
• Ensure team members follow restaurant SOPs, hygiene, and safety standards.
• Support the Supervisor/Manager in maintaining efficient daily operations.
• Help with stock checks, inventory control, and minimizing wastage.
• Assist with opening and closing duties, including cash handling and outlet preparation where required.
• Promote menu items, promotions, and upselling opportunities, when appropriate, to improve sales.
• Perform general food and beverage operational tasks as required (e.g Taking orders, serving, and preparation of food and beverages).
• Ensure the bar area is clean, well-stocked, and efficiently organised.
• Stay attentive to customer needs and respond promptly to requests.
• Maintain a positive attitude and cooperate effectively with team members.
• Suggest improvements to enhance service quality and work processes.
• Any other duties may be assigned from time to time.

Staff Benefits:

• Annual Leave
• Medical and Hospitalisation Leave
• Maternity, Paternity and Childcare Leave
• Compassionate Leave
• Marriage Leave
• Medical Benefits
• Dental Benefits
• Insurance Coverage

Job Requirements:

• Minimum of 2–3 years in an F&B service role, ideally with prior experience as a senior server or captain.
• Proficiency with POS software and reservation platforms (Chope).
• Strong communication, problem-solving, and customer service skills.
• Able to lead and motivate junior service staff.
• Able to work efficiently under pressure in a fast-paced environment.
• Attentive, friendly, and service-oriented.
• Able to do shift work.
• Flexible with work hours, including weekends and public holidays.
• Physically fit and able to stand for long hours.