Guest Relations Manager

TT EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

NTD Pte Ltd in Singapore is seeking a confident Guest Relations Manager to be the face of the club, cultivating relationships with media, influencers, and key guests to raise our profile in the local nightlife scene.

You will drive footfall through strategic promotions, manage public image with the marketing team, and represent the club at industry events, ensuring outstanding guest experiences.

Qualifications

• 3+ years in PR or guest relations within hospitality or nightlife.
• Strong network in local nightlife or entertainment scene is a plus.
• Excellent interpersonal and writing skills for media outreach.

Responsibilities

• Develop and execute relationship and promotional strategies to drive club visibility and guest traffic.
• Build and maintain relationships with local media, bloggers, influencers, and nightlife publications.
• Plan and promote events, theme nights, and VIP promotions to attract new and repeat guests.
• Coordinate media coverage, features, and interviews for the club and its events.
• Manage the club's public image and social presence with the marketing team.
• Cultivate relationships with VIPs, corporate clients, and business partners.
• Represent the club at industry events and networking functions.
• Handle guest relations at a senior level, address feedback, and resolve issues.
• Monitor competitor activity and nightlife trends to keep offerings relevant.
• Manage crisis communications and respond to negative press professionally.
• Track and report PR/promotional campaign performance and guest acquisition metrics.

Skills

PR & guest relations

Hospitality management

Media relations

Event promotion

Job description

Job Description & Requirements

About Us

NTD Pte Ltd is a premier karaoke and entertainment club offering guests private rooms, top-tier hospitality, and a vibrant nightlife experience. We're looking for an outgoing, well-connectedGuest Relationship Managerto raise our profile, build our guest base, and keep our name buzzing across the local nightlife and entertainment scene.

The Role

As Guest Relations Manager, you'll be the face and voice of our club to the outside world — building relationships with media, influencers, and key guests, driving footfall through strategic promotions, and managing our public image and reputation.

What You'll Do

• Develop and execute relationship and promotional strategies to drive club visibility and guest traffic
• Build and maintain relationships with local media, bloggers, influencers, and nightlife/entertainment publications
• Plan and promote events, theme nights, and VIP promotions to attract new and repeat guests
• Coordinate media coverage, features, and interviews for the club and its events
• Manage the club's public image, brand reputation, and social presence in coordination with the marketing team
• Cultivate and maintain relationships with key guests, VIPs, corporate clients, and business partners
• Represent the club at industry events, networking functions, and community engagements
• Handle guest relations at a senior level, addressing feedback and resolving issues that affect the club's reputation
• Monitor competitor activity and nightlife trends to keep the club's offerings fresh and relevant
• Manage crisis communications and respond to any negative press or public incidents professionally
• Track and report on PR/promotional campaign performance and guest acquisition metrics

What We're Looking For

• 3+ years of experience in PR or guest relations, public relations, hospitality management, or nightlife/entertainment marketing
• Strong network of contacts in the local nightlife, entertainment, or hospitality scene is a strong advantage
• Excellent interpersonal and relationship‑building skills — comfortable engaging VIPs, media, and guests alike
• Strong communication and writing skills for media outreach and promotional materials
• Confident, professional presence with the ability to represent the club at events