Guest Relations Executive | Guest Relations Assistant Manager (Restaurant)

Simon Consultancy Pte Ltd; Singapore; On-site; SGD 32,000 - 50,000; Full time

Job summary

Simon Consultancy Pte Ltd in Singapore is seeking a Guest Relations Executive / Assistant Manager to deliver a superior guest experience in a vibrant nightlife setting. You will manage VIP relationships, handle guest concerns, and collaborate across departments to ensure smooth operations and high-quality service.

The role requires 1–2 years in hospitality or premium F&B, strong communication and sales focus, and willingness to work late nights, weekends and public holidays.

Qualifications

• Minimum 1–2 years in hospitality, nightclub, or premium F&B.
• Strong communication and interpersonal skills.
• Sales-oriented with a target-driven mindset.
• Willing to work late nights, weekends, and public holidays.
• Well-groomed and customer-focused personality.

Responsibilities

• Welcome and attend to guests professionally upon arrival.
• Coordinate VIP bookings, bottle service, and seating plans.
• Promote events, themed nights, and special promotions.
• Uphold SOPs, dress code, and brand standards.

Skills

Guest relations

Hospitality

Communication

Sales mindset

Team coordination

Job description

As the Guest Relations Executive / Assistant Manager, you will be responsible for delivering a superior guest experience in a fast-paced and vibrant nightlife setting. You will ensure that every guest feels welcomed and valued, while also managing VIP relationships, addressing guest concerns, and collaborating with other departments to maintain smooth operations. Your role is crucial in creating an unforgettable experience for patrons who expect high-quality service and attention in an energetic, dynamic club atmosphere.

1. Guest Experience & Service

• Welcome and attend to guests professionally upon arrival.
• Manage reservations, walk-ins, and table allocations efficiently.
• Build and maintain strong relationships with regular and VIP guests.
• Ensure guest satisfaction throughout their visit and follow up on feedback.
• Handle guest complaints tactfully and elevate when necessary.

2. VIP & Table Management

• Coordinate VIP bookings, bottle service, and minimum spend requirements.
• Manage seating plans according to capacity and revenue optimisation.
• Liaise with floor staff, bar team, and security to ensure smooth service flow.
• Monitor guest crowd flow and maintain comfort and safety standards.

3. Sales & Revenue Support

• Promote events, themed nights, and special promotions.
• Upsell premium tables, bottle packages, and exclusive experiences.
• Maintain client database and follow up with guests for repeat visits.
• Support marketing initiatives and partnership events.

4. Compliance & Brand Representation

• Ensure adherence to company SOPs and service standards.
• Uphold dress code and entry policies professionally.
• Ensure responsible alcohol service awareness.
• Represent the brand positively both on-site and via social engagement (if required).

Requirements:

• Minimum 1-2 years of experience in hospitality, nightclub, or premium F&B environment.
• Well-groomed, confident, and customer-focused personality.
• Strong communication and interpersonal skills.
• Comfortable working late nights, weekends, and public holidays.
• Sales-oriented and target-driven mindset preferred.
• Available start immediate is an advantage.
• Willing to work midnight shift and on weekend/PH.
• Candidates with more relevant work experience in same industry will consider for a Assistant Manager role.