Club Member Relations Executive

33CLUB PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Benefits offered by this job

5-day work week

Sunday off

Weekday off (Rotational Saturday)

Staff meals

Salary & benefits

Learning & career development

Job summary

33CLUB PTE. LTD. in Singapore invites a warm, service-oriented Front of House professional to greet members and guests at the Club near Raffles Place. You will handle arrivals, inquiries, and events with a refined touch.

The role requires strong English and Mandarin, proficiency in MS Office, and 2 years in customer service or hospitality. Prior luxury club experience is a plus. The team offers a 5-day week, Sundays off, staff meals, and career development.

Qualifications

• 2 years of experience in a customer service or hospitality role.
• Role requires servicing clients with English and Mandarin.
• Experience in a luxury hotel or private members' club environment is a plus.

Responsibilities

• Warmly welcome members and guests upon arrival at the Club.
• Provide excellent customer service and respond to feedback and inquiries.
• Attend to emails, mobile inquiries and reservations; meet member needs promptly.
• Maintain high service standards within Club guidelines and discretion.
• Ensure smooth daily Front of House operations and club readiness.
• Assist in on-site registration of Club events and activities.
• Prepare and send event announcements and assist with logistics.
• Present a positive, well-groomed appearance and friendly attitude.
• Communicate effectively to deliver an exceptional customer experience.
• Engage with members and guests to build relationships.
• Perform other ad-hoc duties as assigned by management.

Skills

Customer service

Communication

People skills

Tools

Microsoft Office

Job description

We are looking for a warm, service-oriented individual to join our Front of House team. Our exclusive Club is located steps away from Raffles Place MRT station. The ideal candidate should possess strong communication skills, a positive attitude, and a passion for providing exceptional service to our members and guests in a refined club environment.

Key Responsibilities:

• Warmly welcome and greet members and their guests upon arrival at the Club.
• Provide excellent customer service and respond efficiently and tactfully to members' or guests' feedback, requests, and inquiries.
• Attend to emails, mobile inquiries, and reservations; ensure all member and guest needs are met promptly and professionally.
• Always maintain high service standards, handling situations with discretion and professionalism within Club guidelines.
• Ensure smooth daily operations of the Front of House, including overall cleanliness and readiness of the Club.
• Assist in the coordination and on-site registration of Club events and activities.
• Prepare and send event announcements, and assist with event pre-arrangements and logistics.
• Display a positive attitude, outgoing personality, and well-groomed appearance.
• Communicate effectively and strive to deliver an exceptional customer experience.
• Enjoy talking to people and making HNW friends.
• Perform any other ad-hoc duties as assigned by management.

Requirements:

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Preferably 2 years of experience in a customer service or hospitality role.
• The role requires to service clients with English and Mandarin.
• Experience in a luxury hotel or private members' club environment will be an advantage.

What we offer:

• 5-days work week.
• Weekly Sunday off and 1 weekday off (Saturday off is rotational). Public holidays off as well.
• Staff meal provided.
• Competitive salary and benefits package.
• Learning and career development opportunities.