Upscale Restaurant Operations Lead

OUE Restaurants Pte Ltd; Singapore; On-site; SGD 35,712 - 51,336; Full time

Benefits offered by this job

Annual Leave

Family Care Leave

Medical Leave

Wage Supplement

Performance Bonus

Salary Increment

Medical Coverage

Hospital Coverage

Dental Insurance

Long Service Award

Professional Growth

Education Assistance

Training Sponsorship

Staff Discounts

Referral Scheme

Staff Meals

Job summary

OUE Restaurants Pte Ltd is seeking a motivated hospitality professional to oversee service standards in a busy upscale setting in Singapore. You will supervise staff, enforce hygiene and safety, and ensure flawless guest experiences across arrivals, dining and events.

Focused on discipline, training and impeccable presentation, you will manage reservations, service stations, cashiering oversight, and respond promptly to guest feedback while upholding the company’s premium guest service

Responsibilities

• Ensure employee discipline, training and enforce house rules, including staff grooming and appearance.
• Check reservation book and the entertainment schedule. To check on customer requests, special or VIP arrangements to be accommodated.
• Inspect all service stations and table set-ups. To check and control the lighting systems and consistently monitor the audio systems in accordance to the volume of guests.
• Consistently monitor the cleanliness of all areas and apply and ensure the procedures and regulations concerning hygiene and safety.
• To monitor and control service station assignments.
• Assist in scheduling, record keeping, and initiating reports, requisition and maintenance orders.
• Assist in managing operational inventory.
• Make sure that all rules concerning ordering and billing are respected. To coordinate and control the activity of cashiering.
• Maintain good customer relationships, anticipating guests’ needs and providing flawless, professional and upscale guest service experiences.
• Pay attention to guest comments and suggestions, and immediately take all required corrective measures to deal with customers’ complaints and comments.
• Maintain the highest integrity and personal presentation at all times.
• Any other duties as assigned by the Management.

Job description

OUE Restaurants Pte Ltd is seeking a motivated hospitality professional to oversee service standards in a busy upscale setting in Singapore. You will supervise staff, enforce hygiene and safety, and ensure flawless guest experiences across arrivals, dining and events.

Focused on discipline, training and impeccable presentation, you will manage reservations, service stations, cashiering oversight, and respond promptly to guest feedback while upholding the company’s premium guest service