Guest Relationship Assistant

22 CROSS ST PTE. LTD.; Singapore; Vor Ort; SGD 29.000 - 42.000; Vollzeit

Benefits dieser Stelle

Staff meals

Uniform provided

Incentive program

Career growth opportunities

Training and development

Zusammenfassung

22 CROSS ST PTE. LTD. in Singapore seeks a warm, polished Guest Relations professional to own the first and last impression of every guest's experience—from reservations to goodbye.

You will work closely with front-of-house and kitchen teams to ensure guests depart delighted and eager to return. Responsibilities include managing reservations across channels, handling enquiries and VIP requests, building a guest database, resolving issues, and coordinating with the events team during busy

Qualifikationen

• Diploma in Hospitality, Tourism, Business or related field.
• 1–3 years in guest relations, reservations, or front-of-house in restaurants/hotels.
• Excellent English; additional languages a plus.
• Willing to work evenings, weekends and public holidays.

Aufgaben

• Reservations & Guest Experience: manage reservations channels, handle enquiries and VIP requests, greet and seat guests.
• Guest Relations & Service Recovery: build rapport, track preferences, handle feedback, reviews and escalate when needed.
• Coordination & Operations: liaise with kitchen and floor, manage waitlist and private dining bookings.

Kenntnisse

Interpersonal skills

English proficiency

Problem solving

Customer service

Ausbildung

Diploma in Hospitality/Tourism/Business

Jobbeschreibung

About the Role

We are looking for a warm, polished, and customer-obsessed Guest Relations professional to be the face of our restaurant. You will own the first and last impression of every guest's experience-from the moment they make a reservation to the moment they leave. The ideal candidate is a natural people-person who thrives under pressure, anticipates guest needs, and embodies our service philosophy. You will work closely with the front-of-house and kitchen teams to ensure every guest leaves delighted and eager to return.

Key Responsibilities

• 1. Reservations & Guest Experience
  Manage all reservation channels (phone, email, WhatsApp, online platforms) accurately and promptly.
  Handle guest enquiries, special requests, dietary restrictions, and VIP arrangements with discretion and attention to detail.
  Greet and seat guests warmly, manage the seating plan, and coordinate with service staff to ensure smooth table turnover.
  Anticipate guest needs and personalize the experience (e.g., birthdays, anniversaries, regulars' preferences).


• 2. Guest Relations & Service Recovery
  Build rapport with regulars and maintain a guest database/CRM to track preferences and visit history.
  Handle guest feedback and complaints professionally and promptly, escalating to management where necessary.
  Conduct post-dining follow-ups and manage online reviews in a brand-appropriate tone.
  Maintain a calm, gracious presence during peak service periods and resolve conflicts tactfully.


• 3. Coordination & Operations
  Liaise with the kitchen and floor teams on daily covers, special requests, and VIP tables.
  Manage the waitlist and walk-in flow during busy service periods.
  Assist with private dining/event enquiries and coordinate bookings with the events team.
  Support front-of-house duties as needed (menu presentation, escorting guests, farewells).

Requirements

• Education: Diploma in Hospitality, Tourism, Business, or a related field preferred.


• Experience: 1-3 years in guest relations, reservations, or front-of-house roles in restaurants, hotels, or hospitality. Fine dining or premium casual experience is an advantage.


• Skills: Excellent spoken and written English; additional languages (Mandarin, Malay, Tamil) are a plus. Strong interpersonal and problem-solving skills.


• Attitude: Warm, presentable, and service-oriented. Able to work evenings, weekends, and public holidays as required by restaurant operations.

What We Offer

• Competitive salary package (commensurate with experience).


• Staff meals, uniform, and incentive participation.


• Career growth opportunities within a growing restaurant group.


• A supportive, team-oriented culture with training and development.