Guest Experience Specialist — Front Desk & Concierge

CUBE HOSPITALITY PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive remuneration

Career advancement

Wellness initiatives

Inclusive working environment

Job summary

CUBE HOSPITALITY PTE. LTD. is looking for a friendly and proactive Guest Relations Executive/Officer to welcome guests and ensure a seamless, memorable stay in the Central Region.

You will be the first point of contact, delivering warm hospitality and guiding guests through their visit. In this role, you will handle check-in and check-out, promptly respond to enquiries, and collaborate with departments to fulfill guest needs while promoting hotel facilities and ongoing offers.

Qualifications

• Prior experience in a guest-facing role within the hospitality sector.
• Strong interpersonal and communication skills with a friendly and professional demeanour.
• Ability to multitask and prioritise in a fast-paced environment.
• Excellent problem-solving and conflict resolution abilities.

Responsibilities

• Warmly welcome guests and handle smooth check-in/check-out processes.
• Respond promptly and politely to guest enquiries and requests.
• Maintain high standards of cleanliness and organisation in all guest-facing areas.
• Assist with luggage handling, room assignments, and other front desk duties.
• Communicate effectively with various hotel departments to fulfil guest needs.
• Identify, manage, and resolve guest issues or concerns professionally.
• Promote hotel facilities, services, and ongoing offers.
• Contribute positively to a supportive and collaborative team environment.

Skills

Guest relations

Interpersonal skills

Multitasking

Customer service

Job description

CUBE HOSPITALITY PTE. LTD. is looking for a friendly and proactive Guest Relations Executive/Officer to welcome guests and ensure a seamless, memorable stay in the Central Region.

You will be the first point of contact, delivering warm hospitality and guiding guests through their visit. In this role, you will handle check-in and check-out, promptly respond to enquiries, and collaborate with departments to fulfill guest needs while promoting hotel facilities and ongoing offers.