Member Relations Officer

British Club, The; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

Flexible benefits up to $1000.00

13-month AWS and performance bonus

Healthcare coverage

Comprehensive leave schemes

Transport to/from Sixth Avenue MRT

Duty meals

Job summary

British Club, The is seeking a friendly Reception professional to welcome members and guests, acting as the first point of contact and building strong relationships. You will handle enquiries, reservations, and events while ensuring accurate records and excellent service.

The role requires a diploma in hospitality or related discipline, 2+ years in front office or hospitality, and strong English communication. Weekend/holiday shifts are required, with a comprehensive benefits package.

Qualifications

• Minimum 2 years' relevant experience in a front office, reception, customer service or hospitality environment.

Responsibilities

• Ensure smooth day-to-day operations of the Reception counter per SOPs and service standards.
• Attend to members' enquiries and provide accurate information professionally and promptly.
• Handle members' feedback and coordinate with departments for prompt follow-up and resolution.
• Assist members with dining reservations, event bookings and general Club enquiries.
• Maintain and update members' records and process absent membership and reinstatement applications.
• Coordinate monthly Members' Connect Night.
• Build rapport with members and promote the Club's programmes, activities and events.

Skills

Customer service

Communication skills

Interpersonal skills

English proficiency

Education

Diploma in Hospitality Management or related discipline

Job description

You will be responsible for delivering exceptional customer service and creating a welcoming experience for our members and guests. As the first point of contact, you will play a key role in building strong member relationships, recognising members, and encouraging participation in the Club's programmes and events.

Responsibilities:

• Ensure the smooth day-to-day operations of the Reception counter in accordance with the Club's SOPs and service standards.
• Attend to members' enquiries and provide accurate information in a professional and timely manner.
• Handle members' feedback and coordinate with the relevant departments to ensure prompt follow-up and resolution.
• Assist members with dining reservations, event bookings and general Club enquiries.
• Perform administrative duties, including maintaining and updating members' records, and processing absent membership and reinstatement applications.
• Coordinate monthly Members' Connect Night.
• Build rapport with members and promote the Club's programmes, activities and events to encourage participation.
• Perform any other duties as assigned.

Requirements

• Diploma in Hospitality Management or a related discipline.
• Minimum 2 years' relevant experience in a front office, reception, customer service or hospitality environment.
• Customer-oriented with a pleasant personality and a meticulous approach to work.
• Experience interacting with expatriates or members in a club or hospitality environment will be an advantage.
• Good communication and interpersonal skills.Excellent command of spoken and written English.
• Able to work rotating shifts, weekends and public holidays.

Enjoy a wide range of benefits when you join our vibrant team:

• Flexible benefits up to $1000.00
• 13-month AWS and performance bonus
• Healthcare coverage
• Comprehensive leave schemes
• Transport to/from Sixth Avenue MRT
• Duty meals

We regret that only shortlisted candidates will be notified.