Guest Relation Executive

RK RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Central Region, Singapore, is seeking a customer service representative for a hotel setting. The role involves collaborating with management, responding to guest inquiries and complaints, and maintaining high standards of service. Candidates must be professional and adaptable, with a commitment to providing excellent service. The job requires flexibility as it includes various rotational shifts throughout the week.

Responsibilities

• Collaborate closely with the Assistant Manager to provide courteous, timely service to all hotel guests.
• Respond promptly and tactfully to guest complaints, requests, and inquiries.
• Identify and understand guest preferences to ensure services align with their expectations.
• Stay well-informed about hotel facilities, ongoing functions, and local tourist information.
• Maintain professional, courteous relationships with all hotel staff and ensure clear, effective communication.
• Carry out any additional duties assigned by supervisors with diligence and professionalism.

Job description

Job Info

• 5 Days/week with fair rotational shift
• A shift: 7.30am to 5pm / 7am to 4.30pm
• B shift: 1 to 10.30pm / 1.30pm to 11pm
• C shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am
• Location: Central Region

Job Description

• Collaborate closely with the Assistant Manager to provide courteous, timely service to all hotel guests.
• Respond promptly and tactfully to guest complaints, requests, and inquiries.
• Identify and understand guest preferences to ensure services align with their expectations.
• Stay well-informed about hotel facilities, ongoing functions, and local tourist information.
• Maintain professional, courteous relationships with all hotel staff and ensure clear, effective communication.
• Carry out any additional duties assigned by supervisors with diligence and professionalism.

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*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/.

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chan He Guang | EA Personnel No.: R23117560