Guest Experience Telephone Concierge (5-Day Week)

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Learning and Development opportunities

Medical and insurance coverage

Special employee discount within Shang

Duty meals and shuttle bus provided

Job summary

Shangri-La Rasa Sentosa, Singapore is seeking a friendly Telephone Operator to deliver warm, informative phone service and assist guests with requests, ensuring smooth communication across departments.

You will handle guest inquiries, route calls via the PABX system, and collaborate with colleagues to maintain a high standard of service. Previous hospitality experience in telephone operations is preferred, with a focus on guest satisfaction.

Qualifications

• Experience working in hotel or resort telephone operations to support guest communication needs
• Ability to interact effectively with guests via telecommunication channels to understand and address their needs
• Skills in crafting tailored solutions to meet diverse guest requests and enhance satisfaction

Responsibilities

• Deliver clear, courteous, and informative telephone assistance to guests to ensure positive communication experiences
• Respond promptly and professionally to all guest requests received via telephone to resolve inquiries efficiently
• Manage guest enquiries by providing accurate information and coordinating with relevant departments for seamless service
• Operate and manage the PABX telephone system to route calls correctly and maintain communication flow
• Collaborate with team members to maintain a high standard of guest service and contribute to a welcoming environment

Job description

Shangri-La Rasa Sentosa, Singapore is seeking a friendly Telephone Operator to deliver warm, informative phone service and assist guests with requests, ensuring smooth communication across departments.

You will handle guest inquiries, route calls via the PABX system, and collaborate with colleagues to maintain a high standard of service. Previous hospitality experience in telephone operations is preferred, with a focus on guest satisfaction.