Guest Experience Concierge - Front Desk (5-Day Week)

SENTOSA BEACH RESORT PTE LTD; Singapore; Vor Ort; SGD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Special employee discount within Shang

Duty Meals and shuttle bus provided

Zusammenfassung

Shangri-La Rasa Sentosa, Singapore invites applications for a Front Desk Receptionist to warmly welcome guests and manage check-ins and check-outs using OPMS and front desk systems. You will respond to guest requests with tailored solutions and engage with international and domestic travelers to enhance their stay.

We offer a 5-day work week, learning and development opportunities, medical coverage, staff discounts within the Shangri-La Group, and meals plus shuttle service.

Qualifikationen

• Experience using OPMS and other front desk systems for check-in/out and reservations.
• Strong communication and guest engagement skills developed through interaction with diverse international and domestic travelers.
• Willingness to work shifts including Public Holidays.

Aufgaben

• Check guests in and out efficiently using front desk and reservation systems to ensure smooth arrivals and departures.
• Respond promptly and professionally to guest requests to provide tailored solutions that meet their needs.
• Communicate clearly and engage warmly with international and domestic guests to enhance their resort experience.
• Maintain smooth and efficient guest service operations to support overall guestsatisfaction.
• Contribute actively to improving guest satisfaction scores through attentive service and problem resolution.
• Collaborate with team members to deliver a memorable and welcoming resort environment for all guests.

Kenntnisse

Communication skills

Guest engagement

Interpersonal skills

Tools

OPMS

Front desk systems

Jobbeschreibung

Shangri-La Rasa Sentosa, Singapore invites applications for a Front Desk Receptionist to warmly welcome guests and manage check-ins and check-outs using OPMS and front desk systems. You will respond to guest requests with tailored solutions and engage with international and domestic travelers to enhance their stay.

We offer a 5-day work week, learning and development opportunities, medical coverage, staff discounts within the Shangri-La Group, and meals plus shuttle service.