Guest Experience Coordinator

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a front-of-house professional to welcome guests and manage reservations, ensuring a smooth dining experience. You will escort guests, share venue information, and coordinate seating to balance comfort and efficiency.

The role requires strong interpersonal skills and a positive, professional attitude in a fast-paced service environment, with opportunities to support events and VIP arrangements.

Qualifications

• Comfortable working in a fast-paced service environment.
• Customer-focused with good interpersonal skills.
• Positive, professional attitude and a team-oriented mindset.
• Prior experience in front-of-house, hospitality, or customer-facing roles is an advantage.

Responsibilities

• Greet and welcome guests professionally, creating a positive first impression
• Manage reservations, walk-ins, and waitlists in an organised manner
• Escort guests to tables, provide menus, and share relevant venue information when needed
• Coordinate seating plans to balance guest comfort and operational efficiency
• Handle incoming calls and respond to reservation enquiries promptly
• Liaise with service and kitchen teams to ensure smooth coordination throughout service
• Monitor guest flow during peak periods and support queue management
• Attend to guest requests and feedback courteously; escalated issues to the relevant supervisor when required
• Keep the reception/waiting area clean, neat, and guest-ready
• Maintain accurate reservation logs and guest records
• Support special events, promotions, and VIP arrangements when assigned
• Assist with other front-of-house duties as assigned by the line manager

Skills

Guest greeting

Reservations management

Interpersonal skills

Team-oriented

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a front-of-house professional to welcome guests and manage reservations, ensuring a smooth dining experience. You will escort guests, share venue information, and coordinate seating to balance comfort and efficiency.

The role requires strong interpersonal skills and a positive, professional attitude in a fast-paced service environment, with opportunities to support events and VIP arrangements.