Guest Experience & Service Supervisor

ST. REGIS HOTEL SINGAPORE; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

ST. REGIS HOTEL SINGAPORE is seeking a guest services professional to handle calls, requests and inquiries, coordinate with departments, and ensure outstanding items are resolved.

The role involves operating the switchboard, directing guests, and assisting with billing adjustments as required. You will also log guest requests, incidents and feedback for proper tracking, provide directions and property information, and support management in training and coaching team members to uphold service

Qualifications

• Minimum 1-2 years of working experience preferably in the hotel industry.
• Strong communication and customer service skills.
• Ability to operate telephone switchboard and POS systems.

Responsibilities

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Contact appropriate department to resolve guest issues and follow up until resolved.
• Advise guests of messages and verify/billing adjustments as needed.

Job description

ST. REGIS HOTEL SINGAPORE is seeking a guest services professional to handle calls, requests and inquiries, coordinate with departments, and ensure outstanding items are resolved.

The role involves operating the switchboard, directing guests, and assisting with billing adjustments as required. You will also log guest requests, incidents and feedback for proper tracking, provide directions and property information, and support management in training and coaching team members to uphold service