Guest Experience Supervisor

St. Regis Hotels; Singapore; Sur place; SGD 35 000 - 50 000; Plein temps

Résumé du poste

St. Regis Hotels in Singapore is seeking a customer-focused guest services associate to answer and log guest calls, process requests, and provide directions and information about the property. You will operate the switchboard, monitor lines, and ensure follow-up on outstanding items to maintain service excellence.

The role emphasizes professional language, confidentiality, and teamwork, with opportunities to train and coach colleagues and contribute to the department’s performance standards.

Qualifications

• Minimum 1–2 years of hotel industry experience.
• Excellent communication and guest service skills.
• Ability to operate telephone switchboard and POS systems.

Responsabilités

• Answer, record, and process guest calls, requests, questions, or concerns.
• Log guest requests and incidents into computer systems for tracking.
• Operate telephone switchboard and monitor lines; follow up with callers.
• Provide guests with directions and property information.
• Assist in training and coaching hotel staff to maintain service standards.

Connaissances

Customer service

Telephone etiquette

Communication

Outils

POS systems

Description du poste

St. Regis Hotels in Singapore is seeking a customer-focused guest services associate to answer and log guest calls, process requests, and provide directions and information about the property. You will operate the switchboard, monitor lines, and ensure follow-up on outstanding items to maintain service excellence.

The role emphasizes professional language, confidentiality, and teamwork, with opportunities to train and coach colleagues and contribute to the department’s performance standards.