Guest Experience Supervisor – Check-In & Service Excellence

St. Regis Hotels & Resorts; Singapore; Sur place; SGD 42 000 - 48 000; Plein temps

Résumé du poste

St. Regis Hotels & Resorts in Singapore is seeking a Non-Management Front Office Associate to join our Rooms & Guest Services Operations team. You will process guest check-ins, verify identity and payment, assign rooms, and issue keys, while ensuring accurate accounts and receipts.

You will also balance daily reports, assist with cashier duties, and provide guests with directions and property information. The role emphasizes professional communication, teamwork, and helping guests have a

Qualifications

• High school diploma or GED required.
• Experience in hospitality or front desk preferred.
• Strong communication and guest service skills.

Responsabilités

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter Marriott Rewards information and ensure rates match market codes.
• Secure payment prior to issuing room key and verify/adjust billing.
• Compile and review daily reports/logs/contingency lists; complete cashier and closing reports.
• Supply guests with directions and property information; accommodate guest requests.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as role model.
• Follow company policies and procedures; report accidents and unsafe conditions; maintain confidentiality.

Formation

High school diploma or G.E.D. equivalent

Description du poste

St. Regis Hotels & Resorts in Singapore is seeking a Non-Management Front Office Associate to join our Rooms & Guest Services Operations team. You will process guest check-ins, verify identity and payment, assign rooms, and issue keys, while ensuring accurate accounts and receipts.

You will also balance daily reports, assist with cashier duties, and provide guests with directions and property information. The role emphasizes professional communication, teamwork, and helping guests have a