Supervisor

MARINA CRAB SEAFOOD HOUSE PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

MARINA CRAB SEAFOOD HOUSE PTE. LTD. is seeking a dedicated Supervisor to lead front-of-house operations, ensuring smooth service flow, high guest satisfaction, and compliance with health and safety standards in a dynamic F&B environment.

You will oversee opening/closing, manage seating, coach staff, handle guest inquiries, monitor stock and POS operations, and support promotions while upholding SFA hygiene and safety requirements.

Qualifications

• 2-3 years of hands-on supervisory or team-leading experience in the Food & Beverage / Hospitality industry in Singapore.

Responsibilities

• Oversee daily opening and closing procedures to ensure smooth floor operations and a high-standard dining experience
• Manage table seating flow to optimize guest service efficiency and satisfaction
• Lead, train, and support junior staff and part-timers to uphold customer service standards and operational efficiency
• Resolve guest inquiries and complaints professionally on the floor to maintain positive customer relationships
• Monitor shift stock levels, perform daily cashier reconciliation, operate POS systems, and order necessary supplies to support operations
• Enforce strict adherence to Singapore Food Agency (SFA) hygiene standards, workplace safety, and cleanliness across service areas
• Assist management in executing promotional activities, special menu drives, and achieving upselling targets

Skills

Communication skills

Interpersonal skills

Team leadership

Customer service

Tools

POS systems

Cashier procedures

Job description

Job Summary

We are seeking a dedicated Supervisor to lead front-of-house operations, ensuring seamless service flow, high guest satisfaction, and compliance with health and safety standards in a dynamic Food & Beverage environment.

Responsibilities

• Oversee daily opening and closing procedures to ensure smooth floor operations and a high-standard dining experience
• Manage table seating flow to optimize guest service efficiency and satisfaction
• Lead, train, and support junior staff and part-timers to uphold customer service standards and operational efficiency
• Resolve guest inquiries and complaints professionally on the floor to maintain positive customer relationships
• Monitor shift stock levels, perform daily cashier reconciliation, operate POS systems, and order necessary supplies to support operations
• Enforce strict adherence to Singapore Food Agency (SFA) hygiene standards, workplace safety, and cleanliness across service areas
• Assist management in executing promotional activities, special menu drives, and achieving upselling targets

Required competencies and certifications

• Minimum 2-3 years of hands-on supervisory or team-leading experience in the Food & Beverage / Hospitality industry in Singapore

Preferred competencies and qualifications

• Strong communication, interpersonal, and team leadership skills demonstrated through effective staff guidance and guest interactions
• Proficiency with POS systems and basic cashiering procedures to support operational tasks
• Flexibility to work shift rotations, weekends, public holidays, and split shifts in an active F&B environment
• Proactive, customer-oriented mindset with the ability to manage high-volume rush hours smoothly under pressure