Guest Experience Specialist: Upsell & Service Excellence

OASIA HOTEL DOWNTOWN, SINGAPORE; Singapore; On-site; SGD 29,000 - 43,000; Full time

Benefits offered by this job

Medical

Flexi

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

Oasia Hotel Downtown, Singapore is seeking a guest services professional to deliver courteous service, know hotel room types and rates, and assist guests with information about local attractions.

The role requires a Diploma in Hospitality, flexibility for rotating shifts, and a positive, outgoing demeanor with strong public relations skills. Experience in hospitality and Opera knowledge are advantageous, contributing to seamless guest experiences.

Qualifications

• Minimum Diploma in Hospitality.
• Able to perform rotating shifts.
• Positive attitude and outgoing personality and good public relations skills.
• Previous experience in hospitality and Opera knowledge will be advantageous.

Responsibilities

• Provide courteous and efficient service and respond to guests' requests.
• Know room types and rates and up-sell where possible.
• Take ownership of problems, handle complaints promptly and report for follow-up.
• Ensure guest room security and adherence to safety procedures.
• Maintain knowledge of hotel facilities and local attractions to assist guests.

Skills

Public relations

Customer service

Communication skills

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

Oasia Hotel Downtown, Singapore is seeking a guest services professional to deliver courteous service, know hotel room types and rates, and assist guests with information about local attractions.

The role requires a Diploma in Hospitality, flexibility for rotating shifts, and a positive, outgoing demeanor with strong public relations skills. Experience in hospitality and Opera knowledge are advantageous, contributing to seamless guest experiences.