Guest Experience Specialist (Front Desk & Admin)

STAFFKING PTE. LTD.; Singapore; On-site; SGD 17,000 - 28,000; Full time

Benefits offered by this job

5 Working Days

Office Hours

Location: Kovan

Job summary

STAFFKING PTE. LTD. is seeking a friendly front desk professional to greet visitors, answer inquiries, and provide directions at our Kovan location. You will be the first point of contact and help ensure a smooth guest experience.

Responsibilities include handling visitor registration, coordinating with internal teams, updating guest records, and performing general administrative tasks to support facility operations. A diploma in hospitality is preferred and a warm, patient demeanor is essential.

Qualifications

• Diploma in Hospitality or a related field.
• Candidates with relevant hospitality or customer service experience will have an added advantage.
• Positive and warm personality with a strong service mindset and patience when serving elderly guests.
• Professional and personable demeanour.
• Able to work well independently as well as part of a team.

Responsibilities

• Respond to phone and online enquiries from visitors and guests, including visitor registration and providing necessary information or directions.
• Greet and attend to all visitors and guests, serving as the primary point of contact for their needs and requests.
• Communicate guests’ requests and enquiries to the relevant internal teams and follow up to ensure timely responses.
• Perform administrative duties, including billing, updating guest records, managing facility bookings, preparing shift handovers and maintaining reports.
• Assist with general front desk and guest service operations.
• Perform any other duties as assigned.

Skills

Customer service

Communication skills

Education

Diploma in Hospitality or related field

Job description

STAFFKING PTE. LTD. is seeking a friendly front desk professional to greet visitors, answer inquiries, and provide directions at our Kovan location. You will be the first point of contact and help ensure a smooth guest experience.

Responsibilities include handling visitor registration, coordinating with internal teams, updating guest records, and performing general administrative tasks to support facility operations. A diploma in hospitality is preferred and a warm, patient demeanor is essential.