Guest Experience Specialist

SINGAPORE MARRIOTT TANG PLAZA HOTEL; Singapore; On-site; SGD 24,552 - 33,480; Full time

Job summary

SINGAPORE MARRIOTT TANG PLAZA HOTEL is looking for candidates to assist in ensuring smooth daily operations within the Call Centre. Responsibilities include managing telephone inquiries, handling guest requests, and ensuring accurate cash handling.

Ideal candidates should possess at least a Professional Certificate/NiTEC and have 1-2 years of relevant hotel experience. The role requires customer-oriented individuals who can manage cash transactions and adapt to various shifts.

Qualifications

• Candidate must possess a Professional Certificate/NiTEC in any field.
• 1-2 years of relevant working experience in Hotel's Call Centre.
• Ability to handle cash transactions meticulously.

Responsibilities

• Assist Supervisors and managers to ensure that daily operations run smoothly.
• Receive and transfer all calls to respective extensions and rooms.
• Ensure checklists are done accurately.

Skills

Customer-oriented

Cash handling

Hotel computer systems

Telephone etiquette

Education

Professional Certificate/NiTEC

Tools

Opera

Micros

Job description

SINGAPORE MARRIOTT TANG PLAZA HOTEL is looking for candidates to assist in ensuring smooth daily operations within the Call Centre. Responsibilities include managing telephone inquiries, handling guest requests, and ensuring accurate cash handling.

Ideal candidates should possess at least a Professional Certificate/NiTEC and have 1-2 years of relevant hotel experience. The role requires customer-oriented individuals who can manage cash transactions and adapt to various shifts.