Guest Service Executive

Travelodge Hotels Asia; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Travelodge Hotels Asia is seeking a Guest Service Executive in Singapore to represent the hotel during the guest stay. You will assist with check-in/check-out, assign rooms, accommodate special requests, and handle phones and reservations.

Additionally, you will coordinate with housekeeping on room status, perform cashiering duties, and promote hotel services to enhance guest satisfaction. Strong communication and customer service skills are essential.

Qualifications

• Certificate or diploma in hospitality, tourism and related discipline.
• Preferably minimum 1 year working experience in hotel- or customer service-related position.
• Outstanding communication and people skills; well-groomed and professional disposition.

Responsibilities

• Register guests and assign rooms; accommodate special requests.
• Assist preregistration and blocking of rooms for reservations.
• Understand and adhere to credit and cash handling policies.
• Coordinate room status updates with housekeeping and reservations.
• Perform cashiering tasks and post charges to guest accounts.
• Maintain front desk area and safety procedures; ensure smooth check-out process.
• Upsell rooms and promote hotel services to guests.

Skills

Team customer service

Independent worker

Excellent communication

Customer service

Detail oriented

Education

Certificate or Diploma in Hospitality/Tourism

Job description

As a Guest Service Executive, yourepresentthe hotel to the guest throughout all stages of the guest stay.Helps guests during check-in and check-out, assigns rooms, accommodating special requests whenever possible, answering the phones andassistwith rooms reservation.

RESPONSIBILITIES:

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assistsin preregistration and blocking of rooms for reservations.
• Thoroughlyunderstandand adheres to proper credit, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room keystorage, andmaintains and supervises access to safe deposit boxes.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's,Foreigncurrency exchange etc.
• Uses proper mail, package, and message handling procedures. Courier Mail Register
• Reads and initials the daily log and bulletin board. Is aware of daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the Operations Manager or Assistant Manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

QUALIFICATIONS& REQUIREMENTS

Qualifications:

• Possess certificate or diploma in hospitality,tourismand related discipline

Experience:

• Preferably minimum 1 year working experience in hotel- related or customer service-related position.

Requirements:

• Team player who is organised and able to work independently
• Outstanding communication and people skills
• Detailed orientedand strong customer service skills
• Well-groomed and professional disposition
• Vacancy open for Singapore Citizen or PR only