Guest Experience & Service Lead

SENTIAL JOBS PTE LTD; Singapore; On-site; SGD 23,000 - 36,000; Full time

Job summary

SENTIAL JOBS PTE LTD is seeking a hospitality supervisor to lead guest services on site in Singapore. You will develop and implement operating procedures, manage staff, and review results with the team to drive performance and guest satisfaction.

You will foster teamwork, provide feedback and recognition, and ensure pre-shift meetings cover all daily operations. The role demands composure under pressure and a professional demeanor to maintain service excellence.

Qualifications

• Knowledge of hospitality and service.
• Well-groomed, professional appearance.
• Able to perform under pressure.

Responsibilities

• Interact with guests, providing a warm and memorable experience, and ensuring all guests receive exceptional service.
• Formulate and implement operating procedures and standards; manage and develop staff.
• Review operating results with the team and identify opportunities to improve performance.
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.

Skills

Hospitality knowledge

Staff management

Guest service

Job description

SENTIAL JOBS PTE LTD is seeking a hospitality supervisor to lead guest services on site in Singapore. You will develop and implement operating procedures, manage staff, and review results with the team to drive performance and guest satisfaction.

You will foster teamwork, provide feedback and recognition, and ensure pre-shift meetings cover all daily operations. The role demands composure under pressure and a professional demeanor to maintain service excellence.