Guest Experience Lead — Service & Training

The Lo & Behold Group; Singapore; On-site; SGD 39,000 - 58,000; Full time

Benefits offered by this job

TLBG Partnership Programme (monthly销售)

Medical coverage

Employee dining discounts across TLBG-

Milestone celebrations

One month sabbatical for long-service

Job summary

The Lo & Behold Group is seeking an energetic hospitality professional to lead service operations across its restaurants in Singapore. You will build and maintain guest relationships, handle orders with menu descriptions, and upsell products leveraging deep product knowledge.

You will ensure outlets are set up and walked through before each shift, maintain high guest satisfaction, and contribute to improving service procedures and SOP adherence.

Responsibilities

• Leading service operations
• Building and maintaining relationships with guests
• Order taking and menu description
• Upselling products based on product knowledge
• Ensuring outlet setup is complete and walkthrough is done before shift
• Maintaining guest satisfaction by proactive service/bar operations
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to

Job description

The Lo & Behold Group is seeking an energetic hospitality professional to lead service operations across its restaurants in Singapore. You will build and maintain guest relationships, handle orders with menu descriptions, and upsell products leveraging deep product knowledge.

You will ensure outlets are set up and walked through before each shift, maintain high guest satisfaction, and contribute to improving service procedures and SOP adherence.