Senior Hospitality Leader - Team Mentorship & Ops

authentic bites concepts pte. ltd.; Singapore; Presencial; SGD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Elephant Grounds in Singapore is seeking a Senior Supervisor to lead and mentor a small team, uphold exceptional service, and oversee day-to-day FOH/BOH operations. You will monitor guest experiences, manage inventory and POS, and assist in rostering and reporting to management.

The role requires a proactive leader who can navigate peak hours, uphold food safety standards, and work flexible shifts, including weekends and public holidays, to shape a premium guest experience.

Formación

• Strong team player with a customer service mindset.
• Ability to lead a small team and stay composed during peak hours.
• Food Safety Certification required.
• Ability to work flexible hours/shift, including weekends and public holidays.

Responsabilidades

• Lead, coach, and mentor Supervisors and FOH/BOH staff to ensure consistent service quality.
• Monitor service quality and address guest feedback promptly.
• Assist in daily FOH/BOH operations, maintaining hygiene and SOP standards.
• Oversee inventory tracking, POS management, and stock controls.
• Support roster management and scheduling for proper staff coverage.
• Prepare attendance, roster summaries, and inventory reports for management.

Conocimientos

Team leadership

Customer service

Food Safety Certification

Shift work

Descripción del empleo

Elephant Grounds in Singapore is seeking a Senior Supervisor to lead and mentor a small team, uphold exceptional service, and oversee day-to-day FOH/BOH operations. You will monitor guest experiences, manage inventory and POS, and assist in rostering and reporting to management.

The role requires a proactive leader who can navigate peak hours, uphold food safety standards, and work flexible shifts, including weekends and public holidays, to shape a premium guest experience.