Assistant Service Manager – Guest Experience & Team Lead

DAY ONE PTE. LTD.; Singapore; Presencial; SGD 60 000 - 90 000; Tempo integral

Resumo da oferta

DAY ONE PTE. LTD. is seeking an experienced Outlet Supervisor to support the Outlet Manager in daily operations, drive revenue, and maintain high service standards in a fast-paced F&B environment.

You will lead guest relations and assist in the development of team members while ensuring cost control and cleanliness. This role requires a Diploma in F&B and at least 3 years of relevant experience in KTV, restaurant service, F&B operations, retail, or related customer-facing service.

Qualificações

• Diploma in Food & Beverage or equivalent.
• At least 3 years of relevant experience in KTV, restaurant service, F&B operations, retail or related customer-facing service.
• Strong customer service and problem-solving skills.
• Strong planning and people management skills to lead a dynamic service team.
• Team player with excellent interpersonal and communication skills.
• Ability to manage multiple tasks, work under pressure and meet deadlines.

Responsabilidades

• Assist the Outlet Manager in the outlet operations.
• Drive revenue, maximize profits and minimize costs of the outlet.
• Establish good relations with guests, handle all guest requests or enquiries promptly, professionally and sincerely.
• Ability to handle customer feedback and maintain high service standards.
• Responsible for maintaining overall cleanliness of outlet area.
• Build strong relationships with team members and assist in their development.
• Manage staff discipline, appearance and work performance.
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staff.
• Responsible for monthly staff schedule planning.
• Any other ad hoc duties assigned by the company.

Descrição da oferta de emprego

DAY ONE PTE. LTD. is seeking an experienced Outlet Supervisor to support the Outlet Manager in daily operations, drive revenue, and maintain high service standards in a fast-paced F&B environment.

You will lead guest relations and assist in the development of team members while ensuring cost control and cleanliness. This role requires a Diploma in F&B and at least 3 years of relevant experience in KTV, restaurant service, F&B operations, retail, or related customer-facing service.