Guest Experience Manager – Hospitality & Events

Resorts World Sentosa; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Resorts World Sentosa in Singapore seeks a dedicated Host to manage day-to-day player services, greet guests, and promote membership benefits. You will identify valuable customers and deliver hospitality as part of the player development function.

The role supports training initiatives, maintains data integrity, and ensures adherence to regulatory requirements and service standards in a fast-paced resort environment.

Qualifications

• Strong communication and customer service skills in hospitality or service industry.
• Experience working in guest-facing environments and teams.
• Ability to maintain professionalism and guest privacy.

Responsibilities

• Manage day-to-day operations of player services and handle guest enquiries.
• Promote membership programs, benefits, floor promotions, campaigns and events.
• Act as in-house host to engage valuable customers and support player development.
• Assist in the development and implementation of training programs for Host team members.
• Maintain confidentiality, data accuracy, and ensure compliance with policies and service standards.

Skills

Communication skills

Customer service

Hospitality experience

Interpersonal skills

Regulatory/compliance awareness

Education

Diploma or Bachelor Degree in Hospitality Management, Business Administration, Marketing or related discipline

Tools

Microsoft Office

Job description

Resorts World Sentosa in Singapore seeks a dedicated Host to manage day-to-day player services, greet guests, and promote membership benefits. You will identify valuable customers and deliver hospitality as part of the player development function.

The role supports training initiatives, maintains data integrity, and ensures adherence to regulatory requirements and service standards in a fast-paced resort environment.