Manager/Assistant Manager, VIP Host

Resorts World Sentosa; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Resorts World Sentosa in Singapore seeks a dedicated Host to manage day-to-day player services, greet guests, and promote membership benefits. You will identify valuable customers and deliver hospitality as part of the player development function.

The role supports training initiatives, maintains data integrity, and ensures adherence to regulatory requirements and service standards in a fast-paced resort environment.

Qualifications

• Strong communication and customer service skills in hospitality or service industry.
• Experience working in guest-facing environments and teams.
• Ability to maintain professionalism and guest privacy.

Responsibilities

• Manage day-to-day operations of player services and handle guest enquiries.
• Promote membership programs, benefits, floor promotions, campaigns and events.
• Act as in-house host to engage valuable customers and support player development.
• Assist in the development and implementation of training programs for Host team members.
• Maintain confidentiality, data accuracy, and ensure compliance with policies and service standards.

Skills

Communication skills

Customer service

Hospitality experience

Interpersonal skills

Regulatory/compliance awareness

Education

Diploma or Bachelor Degree in Hospitality Management, Business Administration, Marketing or related discipline

Tools

Microsoft Office

Job description

• Manage day to day operations of player services, including attending to general enquiries and guest feedback, promoting membership programs and benefits, floor promotions, campaigns and members’ events.
• Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.
• Conduct surveys and analysis to collect guest feedback and compile observations to improve guest experience, contribute to the planning of members’ promotions and events, to encourage repeat visitations to RWS Integrated Resort.
• Support Senior Director/ Director/ Assistant Director in the development and implementation of training programs for Host team members.
• Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Requirements

• Diploma or Bachelor Degree in Hospitality Management, Business Administration, Marketing or a related discipline with proficiency in Microsoft Office applications
• Minimum 3-5 years of experience in customer service, hospitality or a related guest-facing environment.
• Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
• Excellent interpersonal skills, a positive attitude, and able to work independently and collaboratively in a team-oriented environment.
• In-depth understanding of business requirements and regulatory aspects related to compliance protocols.
• Experience in mentoring teams to meet compliance standards in operations.
• Willing to work rotating shifts, including weekends and public holidays