Guest Experience Lead - Front Office

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

RESORTS WORLD AT SENTOSA PTE. LTD. is seeking a Guest Services professional to assist guests, manage lobby meet-and-greet, and handle in-room registration.

The role emphasizes delivering a warm, memorable guest experience and coordinating with departments to satisfy requests. The ideal candidate has a Diploma in Hotels/Hospitality Management, at least 3 years in a hotel environment (preferably 5-star), strong Front Office knowledge, and solid interpersonal and supervisory skills.

Qualifications

• Diploma in Hotels/Hospitality Management or equivalent.
• At least 3 years’ experience in the hotel industry, preferably in 5‑star hotels.
• Good knowledge of Front Office and Guest Services operations.
• Strong interpersonal, communication and supervisory skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Assist guests with enquiries and requests.
• Meet and greet in the lobby and assist with in‑room registration.
• Check‑in and check‑out for hotel guests in a timely and professional manner.
• Coordinate with other departments to satisfy guest requests or resolve complaints.
• Interact with guests to provide a warm, memorable experience and uphold high service standards.
• Identify opportunities to enhance the overall guest experience.

Skills

Interpersonal skills

Communication skills

Supervisory skills

Education

Diploma in Hotels/Hospitality Management

Job description

RESORTS WORLD AT SENTOSA PTE. LTD. is seeking a Guest Services professional to assist guests, manage lobby meet-and-greet, and handle in-room registration.

The role emphasizes delivering a warm, memorable guest experience and coordinating with departments to satisfy requests. The ideal candidate has a Diploma in Hotels/Hospitality Management, at least 3 years in a hotel environment (preferably 5-star), strong Front Office knowledge, and solid interpersonal and supervisory skills.