Guest Experience Leader: Restaurant Ops & Upsell Expert

Fish & Co. Restaurant Pte Ltd; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Fish & Co. Restaurant Pte Ltd is seeking a Floor Manager in Singapore to oversee daily floor operations and ensure consistently excellent guest experiences.

The role involves guiding service and kitchen teams, training staff, managing orders and stock, and maintaining high standards of cleanliness and presentation. The candidate should have strong leadership, a mature business acumen, and proficiency in MS Office.

Qualifications

• Minimum 2 years of supervisory or related experience.
• Ability to thrive in fast-paced environments.
• Mature, decisive with strong business sense.
• Resourceful with strong management and interpersonal skills.
• Proficient in MS Office applications.

Responsibilities

• Manage floor operations to ensure consistently excellent guest experience.
• Recommends and suggests specialties to guest, up sells whenever possible.
• Train and work together with service and kitchen team to build sales.
• Responsible for all ordering, inventory, stationary, stocks for daily use in outlet and manage stock levels and wastage.
• Inspects table and glassware for cleanliness and damages.
• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies.
• Present bill upon request and processes payment.
• Train staff in the outlet as and when necessary.
• Ensure that service team adheres and comply with company’s policies and procedures.
• Handle customer complaints and feedback.
• Ensuring that the handover, closing and opening procedures are completed in each shift.
• Maintain a sound knowledge of the menu and presentation standards for food and drinks.
• Support cluster managers in optimising labour usage.
• Perform any others duties as directed by the Restaurant In-Charge and Operations Manager.

Skills

Management

Interpersonal skills

Business acumen

MS Office

Tools

MS Office

Job description

Fish & Co. Restaurant Pte Ltd is seeking a Floor Manager in Singapore to oversee daily floor operations and ensure consistently excellent guest experiences.

The role involves guiding service and kitchen teams, training staff, managing orders and stock, and maintaining high standards of cleanliness and presentation. The candidate should have strong leadership, a mature business acumen, and proficiency in MS Office.