Guest Experience Leader

HANBAOBAO PTE. LTD.; Singapore; Sur place; SGD 42 000 - 62 000; Plein temps

Résumé du poste

McDonald’s Singapore is seeking a Guest Experience Leader to guide the restaurant's hospitality standards and lead a customer-focused team. You will champion Feel Good moments and ensure every guest receives exceptional service that reflects the brand’s hospitality promise.

You will need strong communication, a people-first mindset, and flexibility to work shifts, weekends, and public holidays to keep service levels consistently high.

Qualifications

• Experience in guest service or hospitality environment.
• Strong communication and interpersonal skills.
• Willing to work shifts, weekends and public holidays.

Responsabilités

• Serve as the Hospitality Expert/Lead in the restaurant.
• Deliver exceptional in-store Feel Good experience at all times.
• Implement and execute Service Centric and Family Marketing initiatives.
• Exceed guest expectations by creating Feel Good Moments and turning them to lasting memories.

Connaissances

People leadership

Guest service

Communication

Proactive problem solving

Shift flexibility

Description du poste

You Make It Great! Great Service, Great Hospitality.

At McDonald's, every customer is unique and so is the way they want to be delighted. We are passionate about bringing smiles to customers and creating Feel Good Moments for everyone. If you're passionate about great service and hospitality, you're going to be great here!

As a Guest Experience Leader, you will

• Serve as the Hospitality Expert/Lead in the restaurant
• Deliver exceptional in-store Feel Good experience at all times
• Implement and execute Service Centric and Family Marketing initiatives and programmes
• Exceed guest expectations by creating Feel Good Moments and turning them to lasting memories

We are looking for people who

• Have a "people-first" attitude
• Are confident and friendly, with a strong desire to connect and serve guests in a personable way
• Are strong communicators who listen to guests' needs and concerns
• Act with initiative and are proactive in resolving customers' concernsPrecisely, the last bullet should read: "Act with initiative and are proactive in resolving customers' concerns".
• Are open to working shift hours, weekends and public holidays