Guest Experience Lead: Create Feel-Good Moments

HANBAOBAO PTE. LTD.; Singapore; Presencial; SGD 42.000 - 62.000; Jornada completa

Descripción de la vacante

McDonald’s Singapore is seeking a Guest Experience Leader to guide the restaurant's hospitality standards and lead a customer-focused team. You will champion Feel Good moments and ensure every guest receives exceptional service that reflects the brand’s hospitality promise.

You will need strong communication, a people-first mindset, and flexibility to work shifts, weekends, and public holidays to keep service levels consistently high.

Formación

• Experience in guest service or hospitality environment.
• Strong communication and interpersonal skills.
• Willing to work shifts, weekends and public holidays.

Responsabilidades

• Serve as the Hospitality Expert/Lead in the restaurant.
• Deliver exceptional in-store Feel Good experience at all times.
• Implement and execute Service Centric and Family Marketing initiatives.
• Exceed guest expectations by creating Feel Good Moments and turning them to lasting memories.

Conocimientos

People leadership

Guest service

Communication

Proactive problem solving

Shift flexibility

Descripción del empleo

McDonald’s Singapore is seeking a Guest Experience Leader to guide the restaurant's hospitality standards and lead a customer-focused team. You will champion Feel Good moments and ensure every guest receives exceptional service that reflects the brand’s hospitality promise.

You will need strong communication, a people-first mindset, and flexibility to work shifts, weekends, and public holidays to keep service levels consistently high.