CUSTOMER SERVICE SPECIALIST

SIDEWAY ENTERTAINMENT PTE. LTD.; Singapore; Presencial; SGD 42.000 - 60.000; Jornada completa

Descripción de la vacante

SIDEWAY ENTERTAINMENT PTE. LTD. in Singapore seeks an experienced hospitality supervisor to lead guest services and staff development. You will design and enforce operating procedures to deliver consistent, high-quality service and manage daily operations to maximize guest satisfaction.

You will oversee pre-shift briefings, monitor performance, and foster teamwork while coaching staff. A polished appearance and ability to perform under pressure are essential for success in this role.

Formación

• Knowledge of hospitality and service.
• Well-groomed, professional appearance.
• Able to perform under pressure.

Responsabilidades

• Interact with guests to provide a warm, memorable experience and ensure exceptional service.
• Formulate and implement operating procedures and standards; manage and develop staff.
• Review operating results with the team and identify opportunities to improve performance.
• Ensure pre-shift meetings are carried out and review day's information.
• Create a work environment promoting teamwork, feedback, recognition, respect and staff satisfaction.
• Monitor guest reactions and confer with service staff to ensure guest satisfaction.

Conocimientos

Hospitality knowledge

Well-groomed appearance

Under pressure

Descripción del empleo

• Interact with guests, providing a warm and memorable experience, and ensuring all guests receive exceptional service.


• This role will encompass the formulation and implementation of operating procedures and standards, the management and development of staff.


• Review operating results with the team and identify opportunities to improve performance


• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business


• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction


• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction

requisite

• Knowledge of hospitality and service.


• Have a well-groomed, professional appearance.


• Able to perform under pressure.