Customer Service Specialist

SENTIAL JOBS PTE LTD; Singapore; Presencial; SGD 23.000 - 36.000; Jornada completa

Descripción de la vacante

SENTIAL JOBS PTE LTD is seeking a hospitality supervisor to lead guest services on site in Singapore. You will develop and implement operating procedures, manage staff, and review results with the team to drive performance and guest satisfaction.

You will foster teamwork, provide feedback and recognition, and ensure pre-shift meetings cover all daily operations. The role demands composure under pressure and a professional demeanor to maintain service excellence.

Formación

• Knowledge of hospitality and service.
• Well-groomed, professional appearance.
• Able to perform under pressure.

Responsabilidades

• Interact with guests, providing a warm and memorable experience, and ensuring all guests receive exceptional service.
• Formulate and implement operating procedures and standards; manage and develop staff.
• Review operating results with the team and identify opportunities to improve performance.
• Ensure pre-shift meetings with staff are carried out and review all information pertinent to the day's business.
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and staff satisfaction.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.

Conocimientos

Hospitality knowledge

Staff management

Guest service

Descripción del empleo

Responsibilities

• Interact with guests, providing a warm and memorableexperience, and ensuring all guests receive exceptional service.
• This role will encompass the formulation and implementationof operating procedures and standards, the management and development of staff.
• Review operating results with the team and identifyopportunities to improve performance
• Ensure pre-shift meetings with staff are carried out andreview all information pertinent to the day's business
• Create a work environment that promotes teamwork,performance feedback, recognition, mutual respect and staff satisfaction
• Monitor guest reactions and confer frequently with servicestaff or captains to ensure guest satisfaction

Prerequisite

• Knowledge of hospitality and service.
• Have a well-groomed, professional appearance.
• Able to perform under pressure.