Guest Experience Lead: VIP Service & Events

THE FULLERTON BAY HOTEL; Singapore; Presencial; SGD 72.000 - 110.000; Jornada completa

Descripción de la vacante

The Fullerton Bay Hotel in Singapore is seeking a Guest Experience Leader to mentor GREs and GROs, ensure elevated service across outlets, and drive data-driven guest insights. You will oversee floor operations during peak periods and collaborate with F&B for profitable events, all while upholding Forbes service standards.

Strong leadership, CRM experience (SevenRooms/Infrasys), and a track record in high-volume luxury hospitality are essential.

Formación

• 4-6 years in guest relations, F&B operations, or supervisory luxury hospitality roles.
• Experience with high-volume multi-outlet operations preferred.
• Proven track record in leadership, data-driven guest management, and events coordination.

Responsabilidades

• Lead GREs and GROs, including scheduling, coaching, and mentoring.
• Mentor staff to deliver anticipatory, personalized service for VIPs and regular guests.
• Manage floor operations during peak periods and events for seamless guest experience.
• Utilize CRM and reservation data to drive insights and targeted engagement.
• Coordinate high-value group events and post-event follow-ups for satisfaction and revenue.

Conocimientos

Guest relations

F&B operations

Team leadership

Data-driven guest management

Events coordination

CRM systems

Upselling initiatives

Educación

Bachelor's degree in Hospitality

Herramientas

SevenRooms

Infrasys

Descripción del empleo

The Fullerton Bay Hotel in Singapore is seeking a Guest Experience Leader to mentor GREs and GROs, ensure elevated service across outlets, and drive data-driven guest insights. You will oversee floor operations during peak periods and collaborate with F&B for profitable events, all while upholding Forbes service standards.

Strong leadership, CRM experience (SevenRooms/Infrasys), and a track record in high-volume luxury hospitality are essential.