Guest Experience Lead — Hospitality & Concierge (Rotating)

Serene Land; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Flexi time

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

Serene Land is seeking a guest services associate to deliver courteous services to guests and handle enquiries with tact. You will liaise with Concierge, Reception, and Front Office to streamline arrivals and departures, while maintaining engagement with long-staying guests and providing timely assistance.

The role requires a positive attitude, good communication skills and flexibility to rotate shifts. Experience in hospitality and Opera knowledge are advantageous, with added benefits including

Qualifications

• Prior hospitality experience preferred.
• Familiarity with Opera software is advantageous.
• Willingness to work rotating shifts.

Responsibilities

• Provide courteous services to guests and respond efficiently to complaints, requests and enquiries.
• Liaise with Concierge, Reception and Front Office cashier on arrivals and departures.
• Establish contacts with house guests/long-staying guests and render assistance.
• Make courtesy calls to guests.
• Requisite and keep stock of promotional materials for daily operations.
• Ensure efficient and courteous services in baggage, transport handling and general enquiries.

Skills

Guest services

Communication skills

Team coordination

Multitasking

Education

O-Level or equivalent

Tools

Opera

Job description

Serene Land is seeking a guest services associate to deliver courteous services to guests and handle enquiries with tact. You will liaise with Concierge, Reception, and Front Office to streamline arrivals and departures, while maintaining engagement with long-staying guests and providing timely assistance.

The role requires a positive attitude, good communication skills and flexibility to rotate shifts. Experience in hospitality and Opera knowledge are advantageous, with added benefits including