Senior / Guest Service Executive

OASIA HOTEL DOWNTOWN, SINGAPORE; Singapore; On-site; SGD 29,000 - 43,000; Full time

Benefits offered by this job

Medical

Flexi

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

Oasia Hotel Downtown, Singapore is seeking a guest services professional to deliver courteous service, know hotel room types and rates, and assist guests with information about local attractions.

The role requires a Diploma in Hospitality, flexibility for rotating shifts, and a positive, outgoing demeanor with strong public relations skills. Experience in hospitality and Opera knowledge are advantageous, contributing to seamless guest experiences.

Qualifications

• Minimum Diploma in Hospitality.
• Able to perform rotating shifts.
• Positive attitude and outgoing personality and good public relations skills.
• Previous experience in hospitality and Opera knowledge will be advantageous.

Responsibilities

• Provide courteous and efficient service and respond to guests' requests.
• Know room types and rates and up-sell where possible.
• Take ownership of problems, handle complaints promptly and report for follow-up.
• Ensure guest room security and adherence to safety procedures.
• Maintain knowledge of hotel facilities and local attractions to assist guests.

Skills

Public relations

Customer service

Communication skills

Education

Diploma in Hospitality

Tools

Opera PMS

Job description

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

• Medical
• Flexi
• Birthday Leave & Vouchers
• Annual Health Screening
• Insurance Coverage.