Guest Experience Lead - Front Office & Events

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 35,000 - 52,000; Full time

Job summary

Morgan McKinley Pte. Ltd. in Singapore is seeking a Front of House / Guest Services Coordinator to welcome visitors, manage a professional reception, and support daily office operations.

You will coordinate events, catering, and meetings, liaise with service providers, monitor pantry and office supplies, and assist with AV setups and modern workplace tools. The role emphasizes teamwork, strong communication, and a proactive approach to using digital and AI tools to streamline tasks.

Qualifications

• Relevant experience in reception, guest services, office administration, workplace coordination or hospitality.
• Strong interpersonal and communication skills, with confidence engaging stakeholders across different seniority levels.
• Proficiency in Microsoft Word, Excel and Outlook.
• Familiarity with SharePoint and Confluence would be advantageous.
• Interest in using AI and digital tools to improve administrative processes.
• An enthusiasm for event coordination and good knowledge of Singapore's dining and catering options.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• A warm, proactive and collaborative approach, with willingness to undertake hands-on office duties.
• Ability to remain composed and exercise sound judgement when handling time-sensitive requests.

Responsibilities

• Welcome visitors and employees, manage incoming calls, and maintain a professional and welcoming reception area.
• Coordinate office events, team lunches and internal gatherings, including sourcing catering and recommending dining options.
• Liaise with maintenance, catering and other service providers to ensure timely delivery of services.
• Monitor and replenish pantry items, stationery and office supplies.
• Support facilities matters and general office upkeep.
• Handle incoming and outgoing mail, deliveries and courier arrangements.
• Manage meeting room bookings and assist with audio-visual equipment and video conferencing setup.
• Maintain office files, calendars and team documentation using Microsoft Office, SharePoint and Confluence.
• Identify opportunities to streamline administrative tasks through digital and AI tools.
• Provide other administrative and workplace support as required.

Skills

Interpersonal skills

Communication skills

Reception experience

Time management

Organizational skills

Stakeholder engagement

Proactive attitude

Team collaboration

Calm under pressure

Tools

Microsoft Word

Excel

Outlook

SharePoint

Confluence

AI tools

Job description

Morgan McKinley Pte. Ltd. in Singapore is seeking a Front of House / Guest Services Coordinator to welcome visitors, manage a professional reception, and support daily office operations.

You will coordinate events, catering, and meetings, liaise with service providers, monitor pantry and office supplies, and assist with AV setups and modern workplace tools. The role emphasizes teamwork, strong communication, and a proactive approach to using digital and AI tools to streamline tasks.