Guest Experience Lead - Front Desk & Service

village hotel sentosa; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Medical

Flexi

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

Village Hotel Sentosa is seeking a Front Office/Guest Services Associate to deliver courteous service, respond to guests’ inquiries and requests, and manage phone calls efficiently while maintaining a welcoming atmosphere.

A Diploma in Hospitality or related field is required; prior Front Office experience is preferred. You should have strong communication, problem solving, and leadership skills, be well-groomed, and willing to work rotating shifts, weekends and public holidays.

Qualifications

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.

Responsibilities

• Provide courteous services to guests and respond tactfully to complaints, requests and inquiries.
• Handle telephone calls promptly and professionally, within three rings.
• Perform cashiering functions and adhere to residence policies and procedures.
• Maintain good guest relations and upsell room revenue where possible.

Skills

Communication skills

Problem-solving

Leadership

Professional appearance

Education

Diploma in Hospitality or related field

Job description

Village Hotel Sentosa is seeking a Front Office/Guest Services Associate to deliver courteous service, respond to guests’ inquiries and requests, and manage phone calls efficiently while maintaining a welcoming atmosphere.

A Diploma in Hospitality or related field is required; prior Front Office experience is preferred. You should have strong communication, problem solving, and leadership skills, be well-groomed, and willing to work rotating shifts, weekends and public holidays.