Guest Services Leader - Front Office & Experience

village hotel katong; Singapore; On-site; SGD 27,000 - 38,000; Full time

Benefits offered by this job

Medical

Flexi benefits

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

Village Hotel Katong in Singapore is seeking a Front Office/Guest Services professional to deliver courteous service and manage guest inquiries. You will handle calls, assist with requests, and contribute to a smooth guest experience.

The role emphasises upselling opportunities, professionalism, and teamwork, with rotating shifts and adherence to hotel policies. A Diploma in Hospitality or related field is required.

Qualifications

• Diploma in Hospitality, Tourism or related field is required.
• Strong communication and problem-solving skills to handle guest enquiries and feedback.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional appearance and conduct.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Work closely with the Assistant Manager to provide courteous services to guests and respond tactfully to complaints, requests and inquiries.
• Provide courteous and efficient service and ensure telephone calls are answered within three rings.
• Handle cashiering functions and adhere to residence’s Standard Policies & Procedures.
• Maintain good guest relations with in-house guests and project a hospitable attitude.
• Understand room types, rates, and availability and identify upselling opportunities to optimise revenue.
• Take ownership of problems and promptly handle guest complaints, reporting to the supervisor when needed.
• Ensure guest room security and follow emergency and fire procedures; promote use of Safe Deposit boxes.
• Acquire knowledge of hotel facilities and city attractions to inform guests and communicate effectively with staff.
• Maintain a well-groomed appearance and a tidy workstation, upholding high personal grooming standards.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Skills

Communication skills

Problem-solving

Leadership

Presentability

Education

Diploma in Hospitality, Tourism, or related field

Job description

Village Hotel Katong in Singapore is seeking a Front Office/Guest Services professional to deliver courteous service and manage guest inquiries. You will handle calls, assist with requests, and contribute to a smooth guest experience.

The role emphasises upselling opportunities, professionalism, and teamwork, with rotating shifts and adherence to hotel policies. A Diploma in Hospitality or related field is required.