Guest Experience Lead — Front Desk & Reservations

JL Asia Resources Pte Ltd; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

JL Asia Resources Pte Ltd is seeking a Guest Relations Executive to deliver outstanding guest service at the Front Office. You will be the first point of contact for arrivals, departures, reservations, and guest inquiries, ensuring smooth operations and compliance with hotel policies.

The role requires coordinating with Housekeeping and Engineering to maintain room readiness, handling cashiering, deposits, and guest billing, and proactively upselling room categories and packages to maximise

Qualifications

• Diploma or higher NITEC in Hospitality, Tourism, or related field.
• Previous Front Office/Guest Relations or Customer Service experience preferred.
• Proficiency with PMS or similar systems and good computer skills.

Responsibilities

• Welcome guests, check-in/out accurately and efficiently.
• Handle inquiries, requests, feedback and complaints promptly.
• Operate PMS for guest registration, reservations, and billing.
• Process payments, deposits, refunds, and postings to guest accounts.
• Upsell rooms and promotions to maximise revenue.
• Coordinate with Housekeeping and Engineering for smooth operations.
• Maintain accurate records and ensure confidentiality.

Skills

Guest relations

Customer service

Cash handling

PMS experience

Communication skills

Multitasking

Teamwork

Problem solving

Fluent English

Education

Diploma/Higher NITEC in Hospitality

Tools

PMS software

Job description

JL Asia Resources Pte Ltd is seeking a Guest Relations Executive to deliver outstanding guest service at the Front Office. You will be the first point of contact for arrivals, departures, reservations, and guest inquiries, ensuring smooth operations and compliance with hotel policies.

The role requires coordinating with Housekeeping and Engineering to maintain room readiness, handling cashiering, deposits, and guest billing, and proactively upselling room categories and packages to maximise