Guest Experience Front Desk Specialist

LUXURY ISLANDS PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Luxury Islands Pte. Ltd.

invites a Guest Services Executive (Front Office) to be the first point of contact for guests, delivering professional, courteous service and efficient front desk operations. You will manage check-in/check-out, handle inquiries and reservations, coordinate with Housekeeping and Maintenance, maintain accurate guest records, and ensure VIP arrivals and special requests are anticipated in line with hotel policies.

Responsibilities

• Greet guests warmly upon arrival and provide a professional first impression of the hotel.
• Process guest check-ins and check-outs accurately, including room assignments, rate verification, and payment handling.
• Resolve guest requests and complaints promptly, escalating to Front Office Manager or relevant department when necessary.
• Provide information on hotel facilities, services, local attractions, and transportation.
• Manage VIP arrivals, special requests, and personalized guest preferences in coordination with Front Office Manager.
• Handle inbound phone calls, emails, and in-person enquiries regarding room availability, rates, and bookings.
• Maintain accurate guest communication logs and ensure follow-up on pending requests.
• Coordinate with Housekeeping, Maintenance, and other departments on room status, special requests, and VIP arrangements.
• Prepare and maintain daily front office reports (e.g., occupancy, arrivals, departures, revenue summaries) as required.
• Handle incoming and outgoing mail, courier, and guest parcels with proper documentation.
• Ensure all guests and visitors are properly registered and comply with hotel security and immigration procedures.
• Follow hotel safety and security protocols, including access control, emergency procedures, and incident reporting.
• Maintain confidentiality of guest information and internal data in line with company and legal requirements.

Job description

Luxury Islands Pte. Ltd.

invites a Guest Services Executive (Front Office) to be the first point of contact for guests, delivering professional, courteous service and efficient front desk operations. You will manage check-in/check-out, handle inquiries and reservations, coordinate with Housekeeping and Maintenance, maintain accurate guest records, and ensure VIP arrivals and special requests are anticipated in line with hotel policies.