Front Desk & Reservations Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 17,000 - 22,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Guest Services Associate to handle reservations inquiries, quote rates and help maximize occupancy. You will develop relationships with clients and assist them via phone and in person, ensuring smooth check-ins and check-outs.

The role requires maintaining a tidy front desk and lobby, monitoring operations for quality assurance, and performing ad hoc duties as directed by your supervisor.

Qualifications

• Customer service experience preferred.
• Strong communication skills.
• Positive and professional demeanor.

Responsibilities

• Monitor inquiries for reservations and communicate rates to increase occupancy.
• Develop and maintain professional client relationships and assist by phone or in person.
• Ensure excellent guest services and handle check-in/check-out communications.
• Maintain a neat desk and lobby area at all times.
• Monitor operations and ensure QA standards when dealing with guests/patients.
• Ad hoc duties as assigned by supervisor.

Skills

Customer service

Communication

Hospitality

Job description

Recruit Express Pte Ltd in Singapore is seeking a Guest Services Associate to handle reservations inquiries, quote rates and help maximize occupancy. You will develop relationships with clients and assist them via phone and in person, ensuring smooth check-ins and check-outs.

The role requires maintaining a tidy front desk and lobby, monitoring operations for quality assurance, and performing ad hoc duties as directed by your supervisor.